Store Manager Mercantile Choctaw Landing Hochatown

Store Manager Mercantile Choctaw Landing Hochatown

Hochatown, OK

Job Purpose or Objective(s) : Oversee daily operations of retail store selling specific lines of merchandise such as cigarette/tobacco products, fuel, gift shop, food service, and grocery items with complete accountability for budget, sales, and management of employees, guest service, profitability, and loss prevention. You will report to the Director of Retail Operations of Travel Plazas.

Primary Tasks:

  • Follow pricing policies to ensure profitability of Travel Plaza under the financial directives of the Choctaw Nation of Oklahoma, analyze current market trends, follow promotion plans, predict and plan for market competition, and future change.

  • Ensure inventory levels are property maintained by updating inventory holding levels to increase sales with no outages, maintain budget levels, and ensure completion of and verify all daily paperwork reporting any issues.

  • Recruit, train, and motivate associates.

  • Maintain operations by ensuring compliance of contracts, initiating, coordinating, and enforcing department, operational, and personnel procedures.

  • Train associates in all Standard Operating Procedures (SOP), proper ServSafe and Food Handler processes, and Guest Service initiatives (Foundations and AGS classes).

  • Work with other General Managers and Directors to maintain or exceed established standards ensuring consistency at all Travel Plazas.

  • Analyze financial data including store profit and loss statements, product movement, shift analysis, labor management, merchandise, and cash shortage to ensure area sales and profits are maximized.

  • Complete work orders and follow up to oversee maintenance on all equipment, property, fixtures, and repairs. Ensure operational ability of security systems, security procedures and safety procedures.

  • Plan and prepare work schedules to ensure staffing levels to meet the needs of our guests by assigning associates based on sales and required staffing levels.

  • General Managers are to maintain the facility by being interactive and hands-on with all cleaning, maintenance, and sanitation procedures.

  • Perform other tasks as assigned.

Job Requirements:

  • Associate's Degree

  • Willing to work "on call"

  • Computer knowledge to access back office, point-of-sale systems and other related software required

  • Work requires considerable attention to detail and establishing priorities

  • Coaching skills and people management

  • Two (2) years retail/food service management experience with P&L and supervisory responsibility. Applicants with a relevant college degree may be qualified if they have relevant retail/food service position

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.


  • Free gym membership

  • Free access to employee health clinic

  • Free lunch for casino & resort associates

  • Paid vacation / sick time

  • Medical / Dental / Vision

  • 401(K) with company match

  • College tuition reimbursement

  • Short-term disability, long-term disability, and family leave

  • Employee assistance program

  • Employee prescription program

  • Plus many more!

  • (Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

Job Identification: 3880

Job Category: Retail Operations

Posting Date: 09/18/2023, 8:53 PM

Job Schedule: Full time

Job Shift: Variable

On-Site/Remote: On-Site